We are no longer experiencing SMS delivery failures to Telus Network in Canada Over a Subset of Shortcode. This incident has been resolved.
We have received a notice from our external integration that SMS messages for authentication my not be delivered to users of the Telus cellular network
We are awaiting an update from the team.
We are continuing to investigate the SMS Delivery Failures to Telus Network in Canada Over a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
We are observing successful SMS delivery to Telus Network in Canada Over a Subset of Shortcode. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update from External SMS Integration Service
We are no longer experiencing SMS delivery failures to multiple networks in Canada for a subset of short codes. This incident has been resolved.
Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Candaa.
Due to an external integration, Multi-Factor Authentication codes are not being delivered in Canada. Our integration team is aware and awaiting updated from our External Integration Service.
We will update as soon as we have more information.
MFA SMS Authentication numbers continue to fail to be delivered.
Our investigation internally has concluded that our services are not at fault. We are in communication with our external SMS integration services. They are investigating and identified an issue with their Carrier Network.
They will provide an update in the next hour.
Update from External SMS Integration Service
We are experiencing SMS delivery delays when sending messages to multiple networks in Canada for a subset of short codes. Our engineers are working with out carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update from External SMS Integration Service
We are experiencing SMS delivery delays when sending messages to multiple networks in Canada for a subset of short codes. Our engineers are working with out carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update from External SMS Integration Service
We are experiencing SMS delivery delays when sending messages to multiple networks in Canada for a subset of short codes. Our engineers are working with out carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update from External SMS Integration Service
We are experiencing SMS delivery delays when sending messages to multiple networks in Canada for a subset of short codes. Our engineers are working with out carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update from External SMS Integration Service
We are experiencing SMS delivery delays when sending messages to multiple networks in Canada for a subset of short codes. Our engineers are working with out carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.