System Operational

All systems are running and performing as expected.
There are currently no reported issues.

We are no longer experiencing SMS delivery failures to Telus Network in Canada Over a Subset of Shortcode. This incident has been resolved.

Module HEALTH LOYALTY > Authentication > Multi Factor Authentication - SMS
Posted: January 30, 2025
Detection Telus SMS Interruption

We have received a notice from our external integration that SMS messages for authentication my not be delivered to users of the Telus cellular network

We are awaiting an update from the team.

Module HEALTH LOYALTY > Authentication > Multi Factor Authentication - SMS
Posted: January 30, 2025
Update Continued Telus SMS Interruption

We are continuing to investigate the SMS Delivery Failures to Telus Network in Canada Over a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Module HEALTH LOYALTY > Authentication > Multi Factor Authentication - SMS
Posted: January 30, 2025
Monitoring Continued Telus SMS Interruption

We are observing successful SMS delivery to Telus Network in Canada Over a Subset of Shortcode. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Module HEALTH LOYALTY > Authentication > Multi Factor Authentication - SMS
Posted: January 30, 2025